If there is a fault with your product, please return the item's within 14 days in the same condition it was sent and we give a full refund. If you have any enquiries about your purchase please do not hesitate to contact us using the Contact Form - All products purchased from Graham Dyke Photography are covered by a 12 Month Warranty.
Items no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods, providing that you contact us beforehand and receive confirmation for a refund, provided it is in pristine condition in its original box and packaging.
The Customer will be responsible for the safe return of the goods. Goods must be returned "as new" or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in manner.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us. Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc. are all returned. Adequate packaging must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will be returned in the same manner.
We reserve the right to reject any item(s) that do not meet the criteria lay out above.
We advise that goods are returned to us via a method that offers proof of delivery, such as Royal Mail Recorded delivery for low value items and Royal Mail Special delivery for higher value items.
Restocking charges
A restocking fee of 15% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.
Faulty Goods
If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights.
A restocking fee of up to 15% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. In all instances when contacting a Manufacturer you must retain the reference code that you are given.